Privacy policy

Updated on 02/17/2021
The confidentiality of your personal data is important to us.

The Policy describes the methods we use to collect, store, process and use your personal data.Please note that this privacy policy may be modified or supplemented at any time by CHADO SARL, in particular with a view to complying with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the top of this policy. These modifications commit the User as soon as they are put online. The User should therefore regularly consult this privacy and cookie use policy in order to be aware of any changes.

By providing us with such information and/or by using our Site, you consent to our collection, storage, processing and use of your personal data in accordance with the legislation in force and the terms and conditions of the Policy.

If you disagree with the Policy, do not provide us with any personal data or only those that you wish to provide to us. In the event of disagreement, if you withdraw your consent or if you choose not to provide us with some of the personal data required, we may not be able to provide you with all or part of our products or services.

If you have any questions or comments regarding this Policy or comments aimed at improving its quality, please write to us at

This Policy is an integral part of the Terms of Use which apply for the remainder. Unless otherwise indicated, any term beginning with a capital letter has the meaning attributed to it in the Terms of Use. In the event of any discrepancy between the provisions of the Policy and those of the Terms of Use, the former shall prevail.


It is possible to visit the CHADO SARL website without disclosing any personal information. You are in no way obliged to transmit this information to CHADO SARL.

We collect personal data in two ways:

The information that you freely decide to provide us: to access our services, in particular to register and/or to place an order via our Site, you must provide us with a certain amount of personal information, such as your title, surname, first name, postal address, e-mail address, telephone number, password, company, professional/private status.

Billing information will be stored for a maximum of 6 years.

The Information that we collect automatically when you use our Site: beyond the personal data that you freely decide to provide to us, we collect and use various information concerning your use of – and your behavior on – our Site such as: your preferences of navigation, statistics concerning the most consulted pages of our Site, the products purchased.

Marketing information will be stored for a maximum of 3 years.

Furthermore, when you use, from our Site, services offered by third-party companies (Google Maps™, YouTube™, Facebook™ or Twitter™ buttons, etc.), we draw your attention to the fact that the said companies may also, through these services, collect and use personal data about you (your location, your usage preferences, etc.). Also, before using these services, we recommend that you carefully read the privacy policies of these third-party companies.


We use the personal data that you freely decide to provide us with, to: provide you with the information you have requested, carry out your orders, so that our customer service can communicate with you and/or carry out other obligations arising from any contracts entered into between you and us. In addition to processing your personal data for the purpose of enabling you to achieve the purpose for which you transmitted them, we reserve the right to use all or part of your personal data for other purposes: communicating with you, carry out surveys or even recommend certain of our products or services that may be of interest to you.

 Regarding the information relating to your behavior on the Site that we collect automatically, we use it in order to improve and personalize our services, in order to better meet your expectations.


Your personal data is only transmitted or communicated to third parties (i) if this is necessary for the achievement of the purposes for which you have freely transmitted them to us (eg the execution of your orders), (ii) if you have previously consented, (iii) when required by law or court order or (iv) in the event of the sale of our business.

For your part, you can share certain information on social networks, in particular by using the Facebook™ or Twitter™ buttons that may be available on our Site. Remember that when you share personal data publicly, it can be seen and used by other people, as well as indexed by search engines.


Like many sites, we use cookies to optimize our Site. These are small files which are stored on your data carrier and which store certain configurations and data via your Internet browser in order to exchange them with our system. In particular, we may use the following cookies:

Strictly necessary cookies: these are cookies that are necessary for the operation of our Site and which allow you to benefit from the services you request. These are, for example, cookies that allow you to connect to secure areas of our Site.

Functional cookies: these cookies record information about the choices you make on our Site, for example your name, language or the region in which you are located. Thus, we are able to personalize your visit to our Site.

Performance cookies: these “analytical” cookies allow us to collect information on how visitors use our Site. They record your visit to the Site, the pages you have visited and the links you have followed. These cookies do not collect information that identifies you. All information is anonymous. This helps us to improve the way the Site works. In order to continuously improve and optimize our Site, we use Google Analytics tracking technology. Google Analytics™ is a service of Google Inc. (“Google”). Google Analytics™ is an Internet audience analysis tool that allows us to better understand your behavior on our Site. This tool, subject to Google's privacy policy, may use cookies to collect anonymous information and generate reports on our Site usage statistics without you being able to be personally identified by Google. The information produced by these cookies (including your IP address) may be sent to – and stored on – Google servers in the United States and therefore subject to foreign legislation. If you do not want Google Analytics™ to record data about your visits, you can install an add-on for your browser allowing the deactivation of Google Analytics™.

Social media cookies: These cookies allow you to share content from our Site with social media platforms (eg Facebook™ or Twitter™ buttons). This type of process can allow the social network concerned to follow your navigation on our Site simply because your account on said social network is activated on your terminal (open session) during your navigation on our Site. We have no control over these cookies as they are placed directly by third-party providers.

Advertising cookies: These cookies allow us to display to your attention, on third-party sites, tailor-made advertisements according to the interest you have shown in our products and services during your visit to our Site. These cookies do not collect information that identifies you. All information is anonymous. We may use interest-based advertising, which includes retargeting or remarketing technologies provided by third parties, such as Google™ or Facebook™. Based on these elements, we are able to approach you with personalized advertisements. For this purpose, cookies are stored on your computer. During your visit to our Site, neither third-party providers nor CHADO collect personal data, only anonymized data. Thanks to such data, we can for example approach you, on third party sites, with personalized advertisements according to your interest in our products. Thus, after you have visited our Site and expressed interest in a particular series of products, this technology makes it possible to subsequently provide you with more information in the form of advertisements while you are surfing on another site. The sole purpose of this technology is to tailor the available information to your interests and to make your online experience as informative as possible.

Flash cookies from Adobe Flash Player™: Adobe Flash Player™ is a computer application that allows the rapid development of dynamic content using the “Flash” computer language. Flash (and similar applications) remembers the settings, preferences and use of this content using a technology similar to cookies. However, “Adobe Flash Player”™ manages this information and your choices via an interface different from that provided by your browser software.

Insofar as your terminal is likely to view content developed with the Flash language from the Site, we invite you to access your Flash cookie management tools, directly from the site

By using our Site, you declare that you consent to the processing of data collected via cookies, in accordance with the Privacy Policy and rules of third-party providers, which we invite you to read carefully.


During your first consultation of the Site, you expressed your choice regarding the use of cookies on your terminal. You can disable them or customize cookies using the banner at the bottom of your screen when you arrive on our site or by following the following procedures.

Most browsers accept cookies automatically, but allow you to disable them. The help menu will inform you on the procedure to follow to prevent your browser from accepting new cookies, to configure your browser in such a way that it warns you when a new cookie is received or to deactivate the Cookies. If you wish, you can also deactivate or delete cookies accepted in the past. More information on the procedures to follow for the main browsers is available at the following addresses:

Microsoft Internet Explorer™:
Mozilla Firefox™:
Safari™: ou
Google Chrome™:

We recommend that you leave cookies enabled so that we can provide you with a better experience on our Site. If you configure your browser in such a way that it blocks all cookies (even those strictly necessary), you may not have access to the entire Site.

Many cookies can also be deactivated using tools, such as those offered by the Youronlinechoice site, by the Network Advertising Initiative or by the company Ghostery. Most third-party providers also offer modules or procedures to disable the cookies they use.


In accordance with data protection legislation, you have the right to access, oppose, rectify and delete data concerning you. To do this, simply log into your account, go to your profile and make the necessary changes. If you encounter any difficulty or if you wish to permanently delete your data, please contact us at Unless we have to keep all or part of it for accounting, tax or legal purposes (eg to provide after-sales service on the products you have ordered or if the law requires us to keep copies of certain accounting documents), we will delete your personal data.

You may also, at any time and for a legitimate reason, partially or fully oppose the use of your personal data for the purposes mentioned above (opting-out). For this, a simple declaration is enough (by email to

If necessary, please send any request by post or e-mail, making sure that your identification is possible and unequivocal, to:

16 rue Neuve-du-Molard, 1204 Genève, Suisse


Your personal data is protected against unauthorized processing by means of appropriate technical and organizational measures. They are stored in – and can be transferred to – Switzerland.


In the event of misuse of our Site, in particular in the event of fear of punishable acts, the data may be analyzed with a view to clarifying the situation and, upon duly justified request in our opinion, be transmitted to the competent official authorities or to the third party affected by the abuse.

All rights to this Policy belong to their author. Any reproduction without prior license is strictly prohibited.