Terms of service

Version in force on 02/17/2021
In the GTC, terms starting with a capital letter will have the following meaning.

Acquirer : Any person acquiring goods via the Site.
CGV : These general conditions of sale.
Seller : The company CHADO Sàrl, registered in the trade register of Geneva, in Switzerland, under the identification number CHE-260.866.151, domiciled at rue Neuve- du-Molard, 16/1204 Geneva (@: contact [@] chado-cosmetics.com; T: +41 22 347 26 44).
Other terms starting with a capital letter will have the meaning assigned to them in the Terms of Use.

2.1 By placing an order via the Site, the Purchaser declares that he has reached the minimum age required by the legislation of his country (18 years in Switzerland) and is able to acquire and commit himself. He acknowledges having read, understood and accepted, without any reservation, the GTC. Any order implies the express and prior acceptance of the GTC. In the event of disagreement with the T & Cs, the Purchaser must refrain from placing an order via the Site. Any waiver of the GTC by the Purchaser is only valid once it has been accepted in writing by the Seller.

2.2 By placing an order via the Site, the Purchaser further acknowledges having read, understood and accepted, without any reservation, the Terms of Use which apply in addition to the GTC. In the event of any discrepancies between the T & Cs and the Terms of Use, the former will prevail.

2.3 The Seller reserves the right to modify the GTC, at any time and without notice, by publishing a new version of the GTC on the Site (which cancels and replaces the existing version). Any order placed after the publication by the Seller of a new version of the GTC constitutes acceptance of this new version.

3.1 The Purchaser must register to place an order via the Site.

3.2 The Purchaser is solely responsible for the accuracy and completeness of the data he provides when registering on the Site.

3.3 Where applicable, the Purchaser must communicate to the Seller any modification of the data he has provided by updating his profile as soon as possible.

3.4 When registering, the Purchaser must choose a password allowing him to use the Site. This password is strictly confidential. It must in no case be disclosed to third parties.

3.5 The Purchaser is solely responsible for the use, conservation and level of security of his password. He responds to any order placed, even without his knowledge, by means of his password.

3.6 If the Buyer knows or suspects that a third party has access to his password, he must immediately notify the Seller.

4.1 The catalog of goods that constitutes the Site is only a call for tenders. By placing an order via the Site, the Purchaser binds and declares to formulate to the Seller a commitment to pay for the selected merchandise. The sale is only accepted - and hence the contract is concluded - from the moment the Seller sends an order confirmation to the Buyer by email.

4.2 The validity of orders placed by the Purchaser may be subject to maximum or even minimum quantities

4.3 The data recorded by the Seller and summarized to the Buyer in the order confirmation constitute irrefutable proof of the order. The data recorded by the payment system constitutes irrefutable proof of financial transactions.

4.4 It is the Purchaser's responsibility to obtain information from the competent authorities regarding any restrictions on the use of the products he wishes to order.

5.1 The prices indicated on the Site are in Swiss francs (CHF) or in Euros (€)], including VAT where applicable. Orders to countries outside of Switzerland are not subject to Swiss VAT. However, they are subject to possible taxes and customs charges in the country of destination. These costs and the related formalities are the responsibility of the Purchaser. The application of VAT will be specified to the Purchaser before placing the order. It is possible that our payment supplier offers to convert our prices into foreign currencies, in which case it is a service delivered by this supplier exclusively (to the exclusion and to the discharge of the Seller) according to its own general conditions. . Additional taxes may be due depending on the applicable legislation.

5.2 The delivery costs are invoiced in accordance with the indications mentioned on the Site on the day of the order. The costs of accessing and connecting to the Site to place an order remain the sole responsibility of the Purchaser.

5.3 The payment methods accepted by the Seller are exclusively those indicated on the Site.

6.1 Any order confirmed by the Seller will be delivered to the address indicated on the order. It is however specified that the Seller markets only to the following countries:

Belgium, Bulgaria, Cyprus, France, Monaco, Italy, Luxembourg, United Kingdom (UK), Romania, Denmark, Netherlands, Ireland, Sweden, Switzerland, Greece, Finland, Spain, Slovenia, Portugal, Malta, Croatia, Poland, Hungary, Norway, North Macedonia, Bosnia and Herzegovina, Albania, Montenegro, United Arab Emirates, United States, Russia, Israel. India

Information on import taxes and VAT:

Customs duties and VAT are included in the prices of items destined for the following countries / regions: European Union, Switzerland. The price displayed on the site is therefore the actual amount to be paid, all costs included.

6.2 The Seller shall use its best efforts to ensure delivery within five (5) working days of receipt by the Purchaser of the order confirmation. However, this is an indicative timeframe.

6.3. The risk of loss or damage to the goods is transferred to the Purchaser when the latter, or the third party designated by him (and who is not the carrier designated by the Seller), takes physical possession of the goods.

7.1 Subject to the cases mentioned in article 7.5, if the Purchaser is not satisfied with the goods he has ordered via the Site, he has a period of fourteen (14) days, from the date on which he takes physical possession of the goods, to exercise his right of withdrawal. The date of exercise of the right of withdrawal by the Purchaser is decisive in determining whether the deadline has been met.After this period, the Purchaser is considered to have waived his right of withdrawal

7.2 The right of withdrawal must be made using the form provided by the Seller or by means of a declaration unambiguously setting out the Buyer's decision to withdraw from the contract. The Purchaser must then follow the procedure indicated to him.

7.3 In the event of withdrawal, all payments received for the goods ordered (including delivery costs, however limited to an amount corresponding to the cheapest delivery method) will be refunded to the Purchaser , without undue delay and, in any event, no later than fourteen (14) days from the date on which the Seller was informed of the withdrawal. Unless expressly instructed otherwise by the Purchaser, reimbursement will be made using the same means of payment as that used when ordering. Notwithstanding the foregoing, the Seller reserves the right to defer reimbursement of the goods until the first of the following two events: the recovery of the goods by the Seller or the provision of proof of their shipment by the Buyer.

7.4 The Purchaser who exercises his right of withdrawal must return the goods to the Seller without undue delay and, in any event, no later than fourteen (14) days after he has communicated his decision to withdraw from the contract. The date of return of the goods by the Purchaser prevails in determining whether this deadline has been respected. The costs of returning the goods are the responsibility of the Purchaser. If the returned merchandise has suffered depreciation resulting from handling other than those strictly necessary to establish its nature, characteristics and proper functioning, the Purchaser is responsible.

7.5 The right of withdrawal is however excluded, in particular with regard to the following contracts:

- the supply of goods made to the specifications of the Purchaser or clearly personalized;

- the supply of goods liable to deteriorate or expire rapidly;

- the supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Purchaser after delivery; or

- the supply of goods which, after being delivered, and by their nature, are inseparably mixed with other items.

The goods are guaranteed against defects for a period of two (2) years from the date of delivery. As a rule, unless this is impossible or disproportionate, the defective merchandise is repaired or replaced by the Seller. In the absence of repair or replacement, the Purchaser is entitled to an adequate reduction in the price or, in the event of a major defect, to the termination of the contract (the goods are then returned to the Seller and the price refunded to the Purchaser).

Any complaint or question can be addressed to our after-sales service whose contact details are as follows.


The photos and texts illustrating and describing the products which appear on the Site are non-contractual and are provided for information only. The Seller assumes no responsibility for errors and / or omissions in connection with the photos and / or texts on the Site.

To the fullest extent permitted by law, the Seller cannot under any circumstances be held liable for any damage whatsoever in connection with the sale or use of the products offered on the Site

The GTC are available in French and English. In case of discrepancy, the French version prevails.

To the fullest extent permitted by applicable law, the GTCS are subject to Swiss substantive law.

Subject to mandatory jurisdictions designated by applicable law, the jurisdiction is Geneva (subject to appeal to the Federal Tribunal)

All rights to the GTC belong to their authors. Any reproduction without prior license is strictly prohibited and will be prosecuted.


You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the goods.

To exercise the right of withdrawal, you must notify us (CHADO Sarl - 16 rue Neuve-du-Molard 1204 Genève– Switzerland - +41 22 347 26 44 - contact [@] chado-cosmetics.com) your decision to withdrawal from this contract by means of an unambiguous statement (for example, letter sent by post or email).
In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from your choosing, if applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. We may defer reimbursement until we have received the goods or until you have provided proof of shipment of the goods, the date chosen being the date of the first of these facts.

You must return or return the goods to us without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This period is deemed to have been met if you return the goods before the expiration of the fourteen day period.

You will have to bear the direct costs of returning the goods.

You are only liable for the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this good.

Thank you for your visit to the Site.

All information and documentation contained on the Site are presented for informational purposes only and for the purpose of promoting our products and services.The information and documentation presented do not in any way constitute an offer of products and / or services on our part, nor on the part of our partners or third parties, and can not be considered as advice or instructions on the use of our products and services

Please read the Terms of Service carefully. By accessing the Site, you indicate your acceptance and understanding of the Terms of Use. If you should not accept our Terms of Use, please refrain from accessing the Site.

We reserve the right to modify the Terms of Service without notice and at any time. Remember to consult this page regularly to take note of the changes made to the Terms of Use. The version published on the Site at the relevant time applies between you and us.

In the Terms of Service, the terms "we", "our" and "our" refer to CHADO. "You", "your" and "your" refer to any person using or accessing the Site.

In the Terms of Use, terms starting with a capital letter have the following meanings:

GTC: our general conditions of sale, as updated from time to time.

Conditions of Use: these general conditions of use, as updated from time to time.

Site content: all software, works, services, procedures, arrangements, designs, technologies, brands, logos, company names, inventions, descriptions, images, sounds, music, videos, information and other content available on the Site .

Privacy Policy: Our privacy and personal data protection policy, as amended from time to time.

Site: the website http://www.chado-cosmetics.com

CHADO: The company CHADO Geneva Sàrl, registered in the commercial register of Geneva, in Switzerland, under the identification number CHE-260.866.151, domiciled at rue Neuve-du-Molard, 16/1204 Geneva, Switzerland.

In the context of entering and processing personal data, CHADO is subject to Swiss data protection legislation. For more information, please see our Privacy Policy which is an integral part of the Terms of Service.

The purchase and sale of our products via the Site is governed by the T & Cs which apply in the event of an order.

We make all reasonable efforts to ensure that the information on the Site is accurate and complete. However, we do not accept any liability if this should not be the case. If you rely on the data on the Site, it will be at your own risk. You agree that it is your responsibility to keep yourself informed of any changes to the content of the Site. Any liability of CHADO is excluded in this regard.

The copyright and other intellectual property rights relating to the Content of the Site are the property of CHADO or are used with the permission of the owner concerned. You are authorized to browse the Site and reproduce extracts from it, by printing or downloading to a hard drive, at your destination or that of your loved ones. This is possible as long as you respect the copyright and other intellectual property indications. No reproduction of any part of the Site may be sold or distributed for commercial purposes, nor may it be modified or incorporated into any other work, publication or any other website.

CHADO and, where applicable, its partners, remain the owners of the Site Content. This is protected by copyright, designs, trademarks, patents and any other intellectual or industrial property right recognized by the law in force.

Nothing on the Site has been designed to grant you any license or right to use any Site Content. Unless otherwise provided for in the Terms of Use, any use by you of the Site Content is strictly prohibited.

Links on the Site may direct you outside our networks and systems, in particular to the websites of our partners. CHADO accepts no responsibility for the content, accuracy or functioning of these third-party sites. These links are offered in good faith and CHADO cannot be held responsible for the content of third-party sites to which a link is offered. The inclusion of a link to other websites does not imply endorsement by CHADO. We recommend that you read and carefully read the terms of use and data protection notice of all other sites you visit.

Any communication you send to CHADO by internet will not be considered confidential. When communicating with CHADO by e-mail, you must take into account that the protection of e-mail messages transmitted over the Internet is not guaranteed. Therefore, by emailing important or confidential, unencrypted messages, you accept the risks of this uncertainty and the possible lack of Internet privacy.

Use of the Site is at your own risk.

The Site is provided to you "as is" and "as available". Therefore, CHADO does not offer any guarantees. In particular, we do not guarantee that (i) the Site and the services offered on it comply with your requirements; (ii) the Site and its content are exhaustive, exact, precise, reliable, up-to-date and do not infringe the rights of a third party; (iii) access to the Site will be uninterrupted or error-free, or is guaranteed to be virus-free; (iv) defects will be corrected; (v) the Site is secure; or (vi) any advice or opinion from CHADO through this Site is accurate and reliable.

The Site may also contain information and documentation concerning products or services which are not available to everyone. Although CHADO strives to distribute its products and services as widely as possible, reference to a product or service does not mean that it is or will be available to you.

All information on the Site is subject to modification or deletion without notice.

To the extent permitted by law, any liability of CHADO, its organs, auxiliaries and representatives, which may result from your access to - or your use of - the Site, is excluded.

As a precondition for your use of the Site, you agree to indemnify CHADO, as well as its organs, auxiliaries and representatives from any damage (including legal costs and attorney (s)) which could result from your access to - or your use of - the Site.

CHADO reserves the right to prohibit (e.g. by deleting the content concerned, by limiting or prohibiting access to the Site) any act that it may deem inappropriate and / or that it deems to be contrary to the law or which is prohibited by the laws and regulations applicable to the Site, including (among others) the publication or transmission on the Site of unauthorized information, in particular the content which, in our opinion, is likely to disturb, d '' be detrimental to, or violate the systems and security network of CHADO or third parties, or contain defamatory, racist, obscene, threatening, pornographic or otherwise illegal or immoral. CHADO also reserves the right to remove, without notice, any link, advertisement or indication of a commercial nature made by a user of the Site.

We reserve the right to restrict, suspend or cancel your access to the Site or to any function or part of the Site without notice.

Any provision of the Conditions of Use which would be, in whole or in part, in contradiction with the mandatory Swiss law will be severable and any nullity, total or partial, of such a clause will not affect the validity of the remainder of the clause in question, nor the other clauses of the Terms of Use. If a provision of the Terms of Use turns out to be wholly or partially ineffective, it must be replaced by a provision producing economic and legal effects as close as possible to those of the invalidated provision.

These Terms of Use and, where applicable, the T & Cs constitute the entire agreement between CHADO and you regarding access and use of the Site and the Site Content.
The fact that CHADO tolerates breaches by yourself of one of your obligations under the Terms of Use, or of not requiring the application of a right which is recognized to CHADO by the Terms of Use or by law, cannot be interpreted as a waiver on its part to invoke it.

These Terms of Use are available in French and English. In the event of discrepancies, the French version prevails.

To the fullest extent permitted by applicable law, the Terms of Use are subject to Swiss law.

Subject to mandatory jurisdictions designated by applicable law, the jurisdiction is Geneva (subject to appeal to the Federal Tribunal)

Terms of Use updated on 02/17/2021.

All rights to these Terms of Use belong to their author. Any reproduction without prior license is strictly prohibited.