PRIVACY AND PERSONAL DATA PROTECTION POLICY
We take the protection of your personal data very seriously.
This Policy describes the methods that we use to collect, store, process and use your personal data.
By providing us with such personal data and/or by using our Website, you are consenting that we collect, store, process and use your personal data according to the applicable law and to the terms and conditions of this Policy.
If you do not agree with this Policy, do not provide us with any personal data or provide us only with the personal data that you agree to transmit. In case of disagreement, if you withdraw your consent or if you choose not to provide us with some of the required personal data, we may be totally or partially unable to provide you our products or services.
Should you have questions or comments regarding this Policy or suggestions regarding its improvement, please contact us at firstname.lastname@example.org.
1. WHICH DATA DO WE COLLECT?
We collect personal data in two ways:
Information that you freely choose to share with us: in order to use our services, in particular to subscribe and/or place an order via our Website, you need to provide us with some personal data, such as your name, postal address, email address, phone number, password, etc.
Information that is automatically collected when using our Website: besides the personal data that you freely choose to share with us, we collect and process various information regarding your use of – and your behaviour on – our Website, such as your browsing preferences, statistics regarding the pages that are most visited on the Website, etc.
Furthermore, when you are using, through our Website, third-party services (Google Maps™, YouTube™, Facebook™ or Twitter™ buttons etc.), we draw your attention to the fact that the providers of such services may also collect and process personal data through their services (your localization, your user preferences, etc.). Therefore, before using these services, we recommend that you carefully read the privacy policies of these third parties.
2. HOW DO WE USE THE COLLECTED DATA?
We use the personal data that you freely choose to share with us precisely to achieve the purpose for which they were provided to us: To provide you with the information that you requested, to execute your orders, to communicate with our customer service and/or to carry out our obligations arising from any contract entered into between you and us. In addition to this purpose, we reserve our right to use all or part of your personal data for other purposes: To communicate with you, conduct surveys or recommend those of our products or services that could be of interest to you.
With regards to the information relating to your behaviour on our Website that we automatically collect, we use them for the purpose of improving and personalizing our services so as to better meet your expectations.
3. TO WHOM ARE THE COLLECTED DATA COMMUNICATED?
You personal data are only communicated to third parties (i) if required to achieve the purpose for which they were freely shared with us (e.g. the execution of an order), (ii) if you have provided prior consent, (iii) if required by law or by a court order or (iv) upon the sale of our business.
You may decide to share some information on social networks, e.g. by using the Facebook™ or Twitter™ buttons, which may be available on our Website. Please remember that when you publicly share personal data, this information may be seen and used by other people, as well as indexed by search engines.
4. WHAT KINDS OF COOKIES DO WE USE?
Strictly necessary cookies: these are cookies that are required for the operation of our Website and for you to be able to complete services you ask for. They include, for example, cookies that enable you to log into secure areas of our Website.
Functional cookies: these cookies record information about choices you make on our Website, such as your user name, language or the region you are in. In this way, we are able to personalize your visit on our Website.
Performance cookies: these “analytical” cookies allow us to collect information about how visitors use our Website, for example to count visitors and to see how visitors move around our Website. They record your visit on our Website, the pages you have visited and the links you have followed. These cookies do not collect information that identifies you. All information is anonymous. This helps us to improve the way our Website works. In order to continuously improve and optimize our Website, we use the Google Analytics™ tracking technology. Google Analytics™ is a service of Google Inc. (“Google”). Google Analytics™ is a web-analysis service allowing us to better understand your behaviour on our Website. It may use a certain type of cookies in order to collect anonymous information and create activity reports regarding usage statistics of our Website without you being personally identified. The information produced by such cookies (including your IP address) may be sent to – and stored on – Google’s servers in the United States of America and thus subject to foreign legislation. If you do not agree with Google Analytics ™ collecting personal data regarding your visits, you can install an add-on module for your web browser, which allows you to deactivate Google Analytics™.
Social media cookies: these cookies allow you to share Website content with social media platforms (e.g. Facebook™ or Twitter™ buttons). This method may authorize the concerned social media to monitor your navigation on our Website by the mere fact that your account is activated on your device (open session) during the navigation. We have no control over these cookies as they are set by third-party providers.
Advertisement cookies: these cookies allow us to deliver tailor-made advertisements to you on third-party websites based on your interests in our products and services manifested during your visit on our Website. These cookies do not collect information that identifies you. All information is anonymous.
We may engage on our Website in interest-based advertising, including retargeting or remarketing technology provided by third parties, such as Google™ or Facebook™. Based on that, we are able to approach you with personalized advertisements. For this purpose, cookies are stored on your computer. During your visit on our Website, neither the third-party providers nor CHADO collect any personalized data, only anonymized data. Thanks to such data we can, for example, approach you with advertisement on third-party websites which is personalized according to your interests in our products, e.g. after you have visited our Website and showed interest in a particular series of products, this technology may later show you more information in form of advertisements while surfing on another website. The only goal of engaging this technology is to best adapt the available information to your interests and to make your online experience as informative as possible.
Flash cookies from Adobe Flash Player™: Adobe Flash Player™ is a piece of software allowing quick development of dynamic content using “Flash” language. Flash (and application of the same type) memorizes the settings, the preferences and the utilization of these contents thanks to a technology, which is similar to cookies. However, Adobe Flash Player™ manages this information and your choices through an interface that is different from the one provided by your web browser. As your device could visualize content developed in Flash language, we invite you to access your Flash cookies management tools, directly through the following website: http://www.adobe.com/fr/.
By using our Website, you accept that data be collected and processed via cookies in accordance with this Policy and with the privacy policies of third-party providers (that we invite you to read carefully).
5. HOW CAN YOU CONTROL THE COOKIES THAT WE USE?
Most browsers accept cookies automatically but allow you to disable them. The help menu on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies all together. You can also disable or delete cookies you have previously accepted if you wish to. Further information is available on the following websites:
We recommend that you leave cookies “turned on” so that we can offer you a better experience on our Website. If you set your browser to block all cookies (including strictly necessary cookies), you may not be able to access parts of our Website.
Most cookies can also be deactivated through third-party tools, such as the ones proposed by the website Youronlinechoice, by the Network Advertising Initiative or by the company Ghostery. Further, most of third-party providers offer modules or proceedings allowing you to deactivate the cookies they use.
6. YOUR RIGHTS
In line with the current laws on protection of data, you have the right to access to, to object to, to modify or to delete the data that concern you. To this end, you may simply connect to your account and make whatever modifications are necessary in your profile or, if not possible, contact us. Unless we need to retain all or part of the information for commercial, accounting, tax or legal purposes (e.g. to offer customer service regarding the products that you ordered or if the law requires to keep copies of some accounting documents), we will delete your personal data.
You may also, at any time and for justified grounds, object totally or partially to the use of your personal data for the purposes mentioned above (opting-out) by writing to us (per mail, fax or email or, where available, through your user preferences).
Please send any request by mail or email, with sufficient information for us to identify you, to:
16 rue Neuve-du-Molard, 1204 Geneva, Switzerland
T : +41 22 347 26 44
7. SECURITY OF PERSONAL DATA
Your personal data are protected against unauthorized processing with the help of appropriate technical and organizational measures. They are stocked in – and may be transferred to – Switzerland.
8. FRAUDULENT USE OF OUR SERVICES
In case of fraudulent use of our Website and, in particular, upon suspicion of punishable acts, the data may be analyzed for purposes of clarification and, upon duly justified request, according to us, transmitted to the competent official authorities or to the third person affected by the fraud.
Policy updated on 17/02/2021.
All rights on this Policy belong to their author. Any reproduction, without prior license, is strictly forbidden.